Shipping policy

Overview

At Oya Active, every order is handled with precision to ensure you receive premium-quality sportswear, whether you're ordering as an individual or outfitting an entire team.

Our shipping timelines vary depending on whether the item is in stock or part of a pre-order or team production cycle. Please review the details below carefully before placing your order.

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

During high-demand periods, product launches, or team order cycles, processing times may be slightly extended. We’ll always keep you informed.

Shipping Timeframes

In-Stock Items

  • Delivery typically takes 3–7 business days after dispatch
  • Tracking details will be provided once your order ships

Pre-Order Items

Some of our products are released as limited pre-orders to ensure quality production and exclusivity.

  • Estimated shipping time: 4–6 weeks
  • Exact timelines may vary depending on production schedules
  • If a specific shipping date is provided on the product page, that date will take priority

Mixed Orders (In-Stock + Pre-Order)

If your order contains both in-stock and pre-order items:

  • Your order may be shipped together once all items are ready, OR
  • Split shipments may be arranged where possible

We recommend placing separate orders if you need in-stock items sooner.

Team Orders & Bulk Orders

For team kits and bulk purchases:

  • Production timelines vary depending on customization and quantity
  • Typical turnaround: 3–6 weeks
  • You will receive updates throughout the production and fulfillment process

Our goal is to ensure your team receives consistent, high-quality gear on time.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

  • Free shipping may be offered on selected orders or promotions
  • Any applicable shipping fees will be clearly displayed before payment

Order Tracking

Once your order has been dispatched:

  • You will receive a shipping confirmation email
  • A tracking link will be included so you can monitor your delivery in real-time

Delivery Responsibility

Please ensure that all shipping details provided at checkout are accurate.

Oya Active is not responsible for:

  • Delays caused by incorrect addresses
  • Failed delivery attempts due to unavailable recipients

Delays

While we aim to meet all estimated timelines, delays may occasionally occur due to:

  • High demand
  • Production schedules
  • Courier or logistics issues

If there are any significant delays, we will notify you as soon as possible.

Pickup Orders (If Applicable)

For selected products or events, pickup may be available.

  • Pickup details (location, timing, instructions) will be clearly stated on the product page
  • Please bring your order confirmation when collecting your items

Contact Us

If you have any questions regarding your order or shipping timelines, feel free to contact us:

📧 Email: info@oyaactive.com